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General FAQs

Below are some of our common questions about orders.

Yes, at Bold Bungalow, every item is made by hand with intention and care. Our candles are crafted from 100% soy wax produced in the United States, ensuring a clean, long-lasting burn. We use lead-free cotton wicks and phthalate-free, non-toxic fragrance oils—so you can feel good about what you're breathing in. Each scent is carefully selected not only for its beauty but also for its safety.

Our candles are designed to burn beautifully and last a long time when cared for properly. The 16 oz candles offer approximately 60–70 hours of burn time, while the 11 oz candles burn for around 40–50 hours. These burn times reflect ideal conditions:

  • The candle is placed on a flat, stable surface.
  • It’s kept away from drafts, ceiling fans, or open windows that can cause the flame to flicker irregularly.
  • The wick is trimmed to ¼ inch before each use to help the wax burn clean and evenly.

First-Time Burn: Set the Stage for a Perfect Candle Life

To ensure your Bold Bungalow candle burns cleanly and evenly from the very first light, it’s important to let the top layer of wax fully liquefy on the first burn. This means allowing the melted wax to reach all the way to the edges of the container before extinguishing the flame.

This simple step prevents tunneling—a common issue where the flame burns straight down the center, leaving un-melted wax along the sides. A full melt pool creates a smooth, even surface and sets the memory for the candle’s future burns.

For Best Results:

  • Plan to burn your candle for 1–3 hours during the first use, depending on its size.
  • Keep it away from drafts, fans, or air vents.
  • Never leave a burning candle unattended.

This practice ensures your candle will burn slowly, evenly, and beautifully—from the first light to the final glow. Following these simple care tips not only extends the life of your candle, but also maintains its clean, even glow—just the way it was intended.

Yes! Personalization is at the heart of what we do at Bold Bungalow. We offer custom design options for wedding invitations, event stationery, and seasonal holiday card sets. Whether you're creating a meaningful announcement, sending cards to your mailing list, or representing your brand, we’ll work with you to craft a design that reflects your unique voice and style. Minimum order quantities apply. Visit our Customization Page for details and inspiration.

Select candles can also be personalized with custom labels or messages—perfect for gifting, events, or keepsakes.

Yes—and more than that. Every Bold Bungalow card comes with a high-quality envelope, and for added convenience, you’ll have the option to purchase a Forever Stamp at checkout. We know how easy it is to put off mailing a card when you’re missing that final detail, so we make it simple to add everything you need in one order. Whether you're sending a birthday greeting, a thank-you, or just a note to say you're thinking of someone, we help you get it mailed with ease.

We want you to love your Bold Bungalow purchase! If you’re not happy with the quality, scent, or performance of any of our products, please contact us within 7 days for return information. Customers are responsible for return shipping costs, and a store credit will be issued once the item is received.

Yes! We love working with boutiques, event planners, and businesses. Please reach out through our wholesale inquiry form for details.

We do! Our candles and stationery make beautiful favors or keepsakes. Customization and bulk pricing are available.

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